Welcome to Spectrum Communications Help Center

Contact Manager

• Contacts & Activity
• Events & Calendar
• Managing Tags
• Visual Quoter
• Warranty Claims
• Beginner's Guide to Contact Manager
• Who Can Access the Contact Manager?
• How to Import Contacts into the LISA Admin

Reputation Manager

• Reviews
• Review Incentives
• Surveys
• Survey Aggregates

Past Projects

• How-Tos
• Overviews & FAQs

In-Person Leads

• Sign-in Form and Thank You Email Example [In-Person Lead Event]
• How to Sign into an In-Person Lead Event [for Event Reps]
• How to Share the In-Person Lead Event Access Code with Event Reps
• How to Create an In-Person Lead Event
• How to Add Event Products for an In-Person Lead Event
• How to Add Event Reps for In-Person Lead Events
• Step-by-Step Guide to Using the In-Person Leads Tool
• Overview: In-Person Leads

Site Content

• Offers
• Pages
• FAQs
• Exit Intent
• Media Galleries
• Careers
• Navigation Manager
• Overview: Change Log
• Overview: Site Content
• Who Can Manage Site Content?
• Overview: Additional Fields
• How to Add an Alert to the Top of Your Website

Blogs

• Can I Customize the Quote Form on a Blog Post?
• How to Search Your Company's Blog
• Can I Display Blog Posts on Specific Website Pages?
• How to Display Blog Posts on Specific Website Pages
• How to Change the "From" Email Address for Blog Notifications

Notifications

• Overviews & FAQs
• How-Tos

Integrations

• How-Tos
• Overview & FAQs
• Guide to CRM Integrations and Lead Flow

SEO

• What Are Lazy Load Scripts?

Phone

• Best Practice: Use InstaCall to Connect with Leads Faster
• Best Practice: Setting LISA Admin Phone Notifications to Always Display for Your Team
• Can I Upload My Own Recordings for Call Attendant?
• How to View Your Tracking Lines

Getting Started

• LISA Platform Launch Guide
• Getting Started with LISA and PSAI
• Getting Started: Editing Your Website
• Getting Started: Tracking Leads
• Getting Started: Nurturing Leads
• Getting Started: Managing Your Reputation
• Getting Started: Measuring Performance

Editing Your Site

• Can I Change the Order of Locations on the Contact Page?
• Overview: Different Ways You Can Edit Your Website
• How to Edit Your Site: Links and Resources

Tracking Your Leads

• How Are Leads from Facebook Labeled?
• How to Track Your Leads: Links and Resources
• What Lead Sourcing Information Does the LISA Admin Provide?
• How Do I Check Where Leads Are Coming From?
• How Are PSAI Apps Sourced in the LISA Admin?

Handling & Nurturing Your Leads

• Different Ways You Can Interact with Leads in the LISA Admin
• I'm a PSAI Customer. Can I Flow Website Leads into the Com Portal?
• How to Nurture Your Leads: Links and Resources
• Overview: Sending Messages Through the LISA Admin

Managing Your Reputation

• What Are the Different Ways to Request Reviews from Customers?
• Where Can I Display Customer Reviews on My Website?
• How to Manage Your Reputation: Links and Resources

Measuring Performance

• How to Measure Performance: Links and Resources

Troubleshooting

• Troubleshooting Links and Resources: Editing Your Site
• Troubleshooting Links and Resources: Tracking Leads
• Troubleshooting Links and Resources: Nurturing Leads
• Troubleshooting Links and Resources: Managing Your Reputation
• Troubleshooting Links and Issues: Measuring Performance
• Can I Block Unwanted Emails, Calls, or Website Visitors?

Best Practices

• Best Practices: Editing Your Site
• Best Practices: Tracking Your Leads
• Best Practices for Nurturing Your Leads
• Best Practices for Managing Your Reputation
• Best Practices for Measuring Performance
• Partnering with Spectrum for Effective Recruiting

User Handbooks: Helpful Resources by User Role

• Helpful Resources for Administrators
• Helpful Resources for Users (General "User" Role)
• Helpful Resources for Content Managers
• Helpful Resources for Auditors
• Helpful Resources for Representatives

Billing, Accounts & Users

• Overview of Content Manager Role
• Overview of Representative Role
• How to Set up Rep Access in the LISA Admin
• How to Set the Default Rep
• How to Edit a LISA Admin User's Role
• Overview: What Are the Different LISA Admin User Roles?
• How to Add a New LISA Admin User

Overviews and FAQs

• Benefits of the LISA Platform vs. WordPress
• Can We Host Our Own Site Files?
• About Spectrum's Approach
• Why Do Website Speed Tests Say That My Website Is Too Slow?
• Why Should I Transfer Over DNS or Domain Hosting?