At Spectrum, our goal is to provide you with the tools, resources, and results you're looking for, and that just became easier with the introduction of the Single Sign-On (SSO) system for LISA platform users. In this article, we'll explore the most common questions about SSO, what it means to you, and how this update will enhance your user experience.
Why are You Changing the Login Process for LISA?
We are always seeking ways to improve your experience and streamline our services. This update simplifies your login process, making it faster to access and navigate the LISA platform. It also lays the groundwork for future feature enhancements and module development within LISA.
What Changes Will I See on My Login Screen?
The login screen will have a new look which is designed to be user-friendly and consistent with our branding. We will provide more details on this new login screen in our upcoming communications.
When Will this Update take Place?
The streamlined login process will be implemented on July 5th. After this date, the next time you log into LISA, you'll be prompted to reset your password, and you will see the new login screen.
What Happens if I Don't See the New Login Screen After the Update?
If for some reason you don't see the new login screen after the update, please contact your account manager. They will be able to assist you with republishing your site to reflect the updates.
What Happens if I Forget My New Password?
If you forget your new password, simply click on the "Forgot Password" link on the login screen. You'll be guided through the process to reset it.
What Does "Unified Branding" Mean in the Context of this Update?
"Unified branding" means that we're implementing a consistent look and feel across our services to enhance your user experience. In this context, it means that the LISA platform will share a similar design aesthetic with our overall company branding. This ensures a more visually coherent and professional experience when you use our platform.
What Should I Do if I have Trouble Logging in After the Update?
If you experience any difficulties logging in after the update, please reach out to your account manager or check out our LISA platform troubleshooting articles for assistance.
Who Do I Contact if I have More Questions?
For any questions or concerns, please contact your account manager directly. They're always ready and happy to assist you.
Need additional support? Fill out a support ticket to connect with our team!
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