In addition to utilizing surveys to improve your products and services, you can also feature the results on your website! Displaying customer feedback provides a double benefit of showing customers that you care and demonstrating how highly rated you are on a number of key value points.
To collect these aggregated survey results, you'll take advantage of the LISA admin feature called survey aggregates.
What Are Survey Aggregates?
Survey aggregates are used to create a visual display of your survey results, summarized into overarching categories such as "value" or "customer service." They are called "aggregates" because they are calculated based on an average of all survey responses.
From the frontend of your website, survey aggregates look similar to the ones below.
How Do Aggregates Work?
You'll first create aggregates or customize existing aggregates, and then you'll be able to use them on a survey-by-survey basis. You can display your survey aggregates on your website, and as survey responses come in, the graphic will update in real time.
Where Do I Manage Aggregates?
You'll manage your survey aggregates under Reputation Manager > Aggregates in the LISA admin.
From the Survey Aggregates page, you can:
- Create new aggregate categories
- Delete aggregate categories
- Edit the aggregates' individual questions
- Choose whether to show or hide each aggregate
- Change the order of display
Once you've set up your preferred aggregates here, you'll simply add the questions whenever you create a new survey.
Who Can Manage Survey Aggregates?
Only LISA users with the "Administrator" role can create, edit, or delete survey aggregates. Other types of LISA admin users can access surveys but not aggregates.
Where Can I Display Survey Aggregates?
You can display the aggregate results in multiple places:
- To set your aggregates to display on your site, please fill out a support ticket at this link or contact your Spectrum Client Manager directly.
- To display aggregates on other sites, follow these instructions on using the "survey aggregate embed" feature shown below.