If you're looking to boost reviews across all of your online platforms, you can take advantage of the LISA admin to help! By adjusting a review setting, you can automatically present a second (external) review request immediately after a customer leaves a review on your website.
This external review request will appear on the thank you page and will look similar to the one below.
![Thank_you_page_for_external_review.png](https://internalservicessa.blob.core.windows.net/helpcenter/images/4ad17cd6-faad-41a0-9062-686cf973dd5d.png)
If you'd like to increase the chances of someone taking this additional step, consider offering an incentive like a gift card! Learn how to display an external review incentive.
To present a second review request without offering any kind of incentive, follow the instructions below.
1. Enable Review Feedback
Go to Reviews > Review Incentives. Click on the Settings link at the top.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/bd4c2c2f-5b88-4d44-8c84-c5d6c04fbf71.png)
2. Check the Review Feedback Box
In the Incentive Requirements section of the Settings page, enable the Request Additional Feedback option.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/7b5dec08-1eb2-4c34-b691-ab4bc33709cf.png)
3. Choose Your Review Rating Requirements
Select None in the Display section, then select the number of stars required for the customer to be presented this additional external review request.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/e5f74c3f-2e8e-409c-9613-d6057cf8e8c7.png)
By setting the number of stars here, you're deciding which thank you page will be presented to which reviewers (and which automated emails are sent). For instance, choosing 4 stars will present the additional review request to only reviewers of 4 stars; all other reviewers would see a generic thank you page and a customer feedback form.
To save the settings, click Save at the top of the screen.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/389a02e7-c441-4db0-84e5-4d4b49e50949.png)
4. Set Up the Incentive Details
Click into any incentive, or create a new incentive from Reviews > Review Incentives. Use the fields on this page to set the details of the additional review request.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/89f89a4b-b601-45b0-b833-6a3541f6f3b0.png)
Use the labeled reference below to understand where each of these fields will be displayed.
![Labeled_thank_you_page.png](https://internalservicessa.blob.core.windows.net/helpcenter/images/b154035a-bde1-4826-bb8f-f1b3bc1e5d50.png)
5. Save Your Changes
Once you've set up the details for the additional review request, click Save.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/f7f8ac74-967e-4cee-9067-e02e22d53256.png)
6. Test the Review
To make sure the review flow works as expected, we recommend navigating to your reviews page (/reviews) and leaving yourself a review based on whichever number of stars you set in step #3.
Reviews that meet your star requirement should be shown an external review request similar to the one below.
![Thank_you_page_for_external_review.png](https://internalservicessa.blob.core.windows.net/helpcenter/images/60b928ef-7f98-4b58-82cd-19c9b151d5e5.png)
Reviews that do not should be shown a thank you page and feedback form similar to the one below.
![feedback_form.png](https://internalservicessa.blob.core.windows.net/helpcenter/images/6806f8a0-1e84-4116-968a-1da75ee71d77.png)
If you do not see the external review request as expected, please reach out to your Spectrum Client Manager or fill out a help ticket.