Within the LISA admin, it's easy to change who on your team gets notified for every kind of lead/customer interaction. If you'd like to adjust the SMS or email notifications sent when a survey response comes in, follow the instructions below.
1. Go to Settings > Notifications > Routing
After logging into your LISA admin, go to Settings > Notifications > Routing.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/fe6df21b-d74c-4fe1-bf2c-d2474664bfd4.png)
2. Find the "Survey" Section
Within the Custom Routing section, scroll down to the section titled Survey, or use your browser's Ctrl+F feature to find "Survey."
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/7b08759b-5c10-4d87-9308-a3505c578407.png)
If you do not already have a notification section for Survey, then you can easily create one. Follow these instructions for creating a new notification rule.
3. Edit the Email and/or SMS Fields
Click the edit icon to open additional fields. Use the fields for CC, BCC, and SMS/Texting to add your team members' email addresses and/or phone numbers. You can add as many emails as you'd like and up to 3 phone numbers.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/79867b97-20f0-43d4-83d4-817bb0847691.png)
If you'd like to change the primary email address in the "To" field, please reach out to your Spectrum Client Manager or fill out a support ticket.
4. Save Your Changes
Once you've added your team members' email addresses and/or phone numbers, scroll to the top and click "Save" to save your changes.
![](https://internalservicessa.blob.core.windows.net/helpcenter/images/6c826605-701b-4759-9cbb-2acb7c5932d8.png)
For more information, check out our beginner's guide to surveys or learn more about SMS and email notifications in the LISA admin.