As customers respond to your survey requests, you'll be able to view up-to-date survey reports directly from the LISA admin. If you'd like to download a spreadsheet of survey report data for further investigation, follow the instructions below.
1. Go to Reputation Manager > Surveys
After logging into the LISA admin, go to Reputation Manager > Surveys.
2. Find the Survey
From the Surveys page, find the survey you'd like to download. You can use the search bar at the top of the page to assist.
3. Open the Menu and Download
Once you've located the survey, click the button at the far-right side of the row to open the menu of options. Then click Download Q&As.
That's it! Your survey report will be immediately downloaded in your browser.
Wondering what the report data looks like?
An example survey report spreadsheet is shown below, displaying each question and answer (in the same order as the survey), grouped by survey respondent.
Learn more about surveys in these related resources: