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How to View a Video Recording from a Customer (via Visual Quoter)

Visual Quoter gives customers the option to either start a live video call or record a video and send it to your company. If the customer decides to record a video, then you'll be able to view the recording immediately from your LISA admin Contact Manager. Learn how below.

1. Go to the Activity Dashboard

Navigate to the Activity dashboard under Contact Manager > Activity.


2. Find the Customer Who Left the Recording

On the Activity page, find the customer whose recording you'd like to view. If this is a video chat that you just missed, then the customer will be toward the top of the list (because the Activity page is sorted in reverse chronological order).

If you need help narrowing it down, use the Video Quotes filter to show only video quotes. (Learn more about activity filters.)


Please note that the Video Quotes filter will include both missed calls and recordings. Look in the Status column to see which activities include recordings (labeled as "Video Mail").


Once you've located the video recording that you'd like to watch, click on the row to open the details.

3. Watch the Video

On the contact's page, scroll down to the bottom until you see the section for Video Quote. Then click play to watch the recording.


Before or after watching the video, be sure to check for any customer notes. These will be saved beneath the video player, as shown below.


3. Follow Up with the Customer

After viewing the video recording, you'll likely want to follow up as quickly as possible. Learn how to do so in the following resources:

You can also request a video chat to start a new two-way call; just be sure to open Visual Quoter and be ready to answer the call.