Whenever you request a video chat with a customer, it is important to be logged into Visual Quoter so that you do not miss the call. To do so, follow the instructions below.
1. Click the Camera
Open Visual Quoter by logging into your LISA platform and then clicking the camera icon in the upper left.
This will open Visual Quoter in another window of your internet browser.
If this is your first time opening the Visual Quoter application, then you may have to grant camera and microphone permissions. If so, your internet browser will prompt you.
2. Wait for the Call
Keep the Visual Quoter window open and wait for the customer to call. When they call, you will receive a notification and can click "Answer" to start the two-way video call.