Your Contacts dashboard is showing NA in the column for Index, as shown below.
The label of NA is not an error but rather an indication that this customer's contact information is not complete enough to accurately calculate a Predictive Match Index.
To solve the problem, follow these instructions to edit the customer's contact information. Then at the bottom of the same page, check the box to recalculate the Match with the new contact information and click save.
Once you've done so, the Match should appear for the contact, similar to the examples below.
If the Match still shows NA after you've followed the instructions above, then there's likely a mistake in the lead's information. The Match will only calculate if the customer's full name and address match our database records.
If you are certain that the lead's contact information is correct but the Match is not calculating, please reach out to your Spectrum Client Manager or fill out a support ticket for assistance.