In This Article

How to Delete a Survey Aggregate

If you've created a survey aggregate that you do not want to utilize, you can delete it from your LISA admin. Follow the instructions below.

Note that you can only delete an aggregate that has never been used. Once a customer has completed a survey with the aggregate, you will not be able to delete it. (See the end of the article for alternate ways of removing/not using an aggregate.)

1. Go to Reputation Manager > Aggregates

After logging into your LISA platform, navigate to Reputation Manager > Aggregates.

Reputation_Manager_Aggregates.jpg

2. Click the Trashcan

Find the aggregate that you'd like to delete and then click the trashcan.

trashcan_to_delete_aggregate.jpg

3. Confirm the Delete

Once you've clicked the trashcan, you'll be prompted by your internet browser to confirm the delete. Click "OK" or the equivalent in your internet browser.

Confirm_aggregate_delete.jpg

If your survey aggregate has been used and cannot be deleted, you'll receive the following error message after confirming the delete.

Error_cannot_delete.jpg


Other Ways to Remove/Hide Aggregates

Deleting an aggregate according to the instructions above will completely remove it from your LISA admin. However, it's not the only option.

If you'd rather not use a particular aggregate, you can always just the delete the corresponding question on a survey-by-survey basis. (Learn more in our Survey Questions article.)

Delete_individual_aggregate_question.jpg

If you'd like to hide a survey aggregate from displaying on your website, you can easily do that, too. Follow these instructions.

Hidden_survey_aggregate.jpg