Within the LISA platform, you can set precise rules for who on your team gets notified whenever a new customer review comes in. Follow the instructions below.
1. Go to Notifications > Routing
After logging into your LISA admin, click "Notifications" in the left-hand toolbar and then click "Routing."
2. Scroll Down to "Review"
On the Notification Routing page, scroll down until you reach a section called "Review." (You can also use your browser's Ctrl+F function to search for "review.")
Don't see a Review section? Then you may not have a notification rule established for your reviews. (Most clients have this established upon launch, but not all.) If you do not already have a review notification rule, then follow these instructions to create a new notification type.
3. Edit the Email and/or SMS Fields
In the CC, BCC, and SMS/Texting fields, enter the contact information of the team members who will be notified of a new review. You can include as many email addresses as you want and up to 3 SMS numbers.
If you would like to change the primary email address (in the "To" field), please reach out to your Spectrum Client Manager or submit a support ticket at this link.
4. Save Your Changes
To save your new notification settings, scroll down to the bottom and click "Save."