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Can I Collect Additional Feedback After a Negative Review?

Yes! You can customize your on-site review thank you page to display different content based on the number of stars in a customer's review. Through the Review Feedback Incentive Enable feature, you can collect additional feedback for reviews of any star rating, 1 through 5.

The feedback form would be presented after the customer leaves a review on your website. It will look similar to the form below.


Learn more about the the Review Feedback Incentive Enable option, or learn how to set up this automated review flow here. (Links coming soon!)