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Can I Collect Additional Feedback After a Negative Review?

Yes! You can customize your on-site review thank you page to display different content based on the number of stars in a customer's review. Through the Review Feedback Incentive Enable feature, you can collect additional feedback for reviews of any star rating, 1 through 5.

The feedback form would be presented after the customer leaves a review on your website. It will look similar to the form below.

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Learn more about the the Review Feedback Incentive Enable option, or learn how to set up this automated review flow here. (Links coming soon!)